Customer Experience Analytics Manager (m/f/d)

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Join our global Customer Experience organization and play a strategic role in transforming how customer and operational performance is measured, analyzed, and continuously improved across international markets.

As Customer Experience Analytics Manager, you will define and evolve global performance frameworks, develop executive reporting and analytics capabilities, and turn complex data into actionable business insights. Working closely with Customer Experience, Operations, Data Science, IT, and business leaders worldwide, you will help shape data-driven decision making, drive operational excellence, and accelerate the adoption of AI-enabled analytics across the organization.

This is a strategic individual contributor role, offering significant global exposure and the opportunity to influence business decisions across a complex international environment.

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