Customer Experience Coach | Operations & Quality

Lyft is looking for a Customer Care Team Coach to drive strong outcomes for customers by coaching SCC teams, analyzing data, and providing floor leadership. You will partner with Team Leads and cross-functional teams to implement improvements and reduce escalations.

The ideal candidate is empathetic, organized, and thrives in a fast-paced environment, with strong problem-solving, presentation, and communication skills. English fluency is required for daily interactions.