Customer Experience Consulting

Job Overview

As a Customer Experience Consultant, you will shape how customers experience our products, services, and digital interactions by translating human insights into actionable experience strategies. You will lead experience‑driven problem solving from discovery through execution, ensuring customer needs are clearly understood, prioritized, and embedded into future‑state solutions. This role balances research, strategy, and collaboration, with clear ownership of experience outcomes across consulting engagements.

Key Responsibilities

• Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities.
• Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights.
• Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations.
• Define future‑state customer journeys and experience ro...