Customer Experience Lead, EMEAI-EN

Job Overview

Are you fascinated with pilot training and how CAE’s training devices are used to make air travel safer? Are you interested in learning more about our customers? As a Customer Experience Lead, you will have the opportunity to be at the front of executing CAE’s vision to be the training partner of choice and to build long‑lasting relationships with our customers. We are looking for relationship builders, brand champions and candidates ready to take on their customers’ needs and represent them within the organisation.

Responsibilities

• Develop and secure key long‑term relationships with decision makers in your customer portfolio
• Develop and drive action plans to amaze those decision makers with customer experience
• Proactively escalates issue resolution on behalf of your customers
• Responsible and accountable for internal communication of customer priorities and the needs for all post‑RFT items
• Proa...