Customer Experience Manager
Gi Group • Birmingham, West Midlands (County) • Posted June 27, 2026
Position Overview
Customer Experience Manager
Salary: £40,510 + Excellent Civil Service Benefits
Location: Birmingham or Cardiff (Hybrid Working -2 days in the office)
Permanent | Full Time | 37 hours per week
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Experience Manager.
This is a unique opportunity to join the independent voice for water consumers in England and Wales. As a Customer Experience Manager, you will have the chance to work closely with water companies, regulators and senior stakeholders, playing a key role in assessing customer service performance, influencing improvements and helping to shape the future customer experience agenda across the sector. The role offers significant ownership and influence across a range of high-profile customer experience initiatives, with a focus on stakeholder engagement and sector-wide impact rather than direct people management.
THE...
Salary: £40,510 + Excellent Civil Service Benefits
Location: Birmingham or Cardiff (Hybrid Working -2 days in the office)
Permanent | Full Time | 37 hours per week
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Experience Manager.
This is a unique opportunity to join the independent voice for water consumers in England and Wales. As a Customer Experience Manager, you will have the chance to work closely with water companies, regulators and senior stakeholders, playing a key role in assessing customer service performance, influencing improvements and helping to shape the future customer experience agenda across the sector. The role offers significant ownership and influence across a range of high-profile customer experience initiatives, with a focus on stakeholder engagement and sector-wide impact rather than direct people management.
THE...