Customer Experience Manager - Dry & NonFood

METRO Pakistan • Karachi, Sindh • Posted July 17, 2026

Position Overview

Job Description

  • Contribute to implementing corporate policies and strategic decisions in the store
  • Following and optimizing the economic results of the store
  • Organizing and managing team work
  • Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
  • Coordinating with other functional teams to improve efficiency and market share
  • Maintaining staff & product hygiene at all levels according to company policy
  • Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
  • Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-à-vis new and existing products
  • Evaluating and analyzing the effectiveness of promotional activities planned
  • Manage selling and customer service activities and staff competence in these area...