Customer Experience Manager

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Marketing & Sales Manager, Export

Mission

As Customer Experience Manager in our local Distribution Solutions division, you will be the voice of the customer and a catalyst for continuous improvement. You’ll partner with Sales, Marketing, Service, Supply Chain, Product Management, R&D and Quality to design seamless journeys, close the loop on feedback, and enable our teams to deliver consistently excellent experiences that translate into growth and customer retention.

Your responsibilities

• Own the CX strategy: Based on our Customer Experience vision, work on the strategy and implementation across different functions and teams to ensure that everyone i...