Customer Experience QA Operations Leader

TELUS Digital is seeking a Manager, CX OPERATIONS QA in Cape Town. This role involves leading the QA strategy and ensuring high-quality output within local and regional accounts. You will manage the QA team, oversee performance targets, and maintain QA standards.

The ideal candidate has over 5 years of experience in quality assurance and at least 2 years in a management role, with a Bachelor’s degree in a relevant field. A thorough understanding of QA practices in call centers or BPO environments is essential.