Customer Experience Representative

About The Opportunity

• Be the first point of contact for customers and providers over the phone
• Answer inbound queries with empathy and provide clear, accurate next steps
• Learn and apply processes through structured training and on-the-job support
• Work across multiple systems in a busy, fast-paced environment
• Contribute to a positive and supportive team culture

What You’ll Bring

• Strong verbal and written communication skills
• A customer-first mindset and ability to connect with people from all backgrounds
• Resilience and empathy when supporting people through challenging circumstances
• Confidence using technology and learning new systems
• A calm, adaptable and proactive approach

What’s on Offer

• A temporary opportunity to build valuable customer service experience
• Monday–Friday hours, rostered between 8am and 6pm
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