Customer Experience Representative - ICS
J.B. Hunt Transport • West Des Moines, IA • Posted June 16, 2026
Position Overview
**Job Title:**
Customer Experience Representative - ICS
**Department:**
Customer Service & Contact Center Operations
**Country:**
United States of America
**State/Province:**
Iowa
**City:**
West Des Moines
**Full/Part Time:**
Full time
**Job Summary:**
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
**Job Description:**
**Key Responsibilities:**
+ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
+ Monitor and support on-time delivery, damage-free services, and accura...
Customer Experience Representative - ICS
**Department:**
Customer Service & Contact Center Operations
**Country:**
United States of America
**State/Province:**
Iowa
**City:**
West Des Moines
**Full/Part Time:**
Full time
**Job Summary:**
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
**Job Description:**
**Key Responsibilities:**
+ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
+ Monitor and support on-time delivery, damage-free services, and accura...