Customer Experience Supervisor – Reception and Call Center

Customer Experience Supervisor – Reception and Call Center

Dubai, United Arab Emirates

Job Description

Job Summary

The role of a Client Experience Supervisor revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, proactive, and ‘switched on’ individual with excellent interpersonal skills and the ability to work well under pressure in a fast-paced environment.

Main Responsibilities

• Acting as a first point of contact at the IFZA Reception and Call Center for Professional Partners, Clients, and visitors
• Overviewing and supporting the smooth running of the IFZA Reception and Call Center, ensuring all aspects of the client experience are delivered to the highest level
• Preparing, maintaining, and cross-checking various departmental reports
• Training new staff on the Reception a...