Customer Liaison Officer

Network Plus • Lutterworth, England • Posted June 11, 2026

Position Overview

Description

You will be ultimately responsibility for handling activities as outlined below:



  • Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.



  • Support operational ownership in resolving customer enquiries and complaints within D+1 working days.



  • Deliver effective walk off post completion activities that are coordinated by the Customer Manager.




Key Responsibilities


Key Responsibilities



  • Effective CARE completion on all projects



  • D+1 % contact close out support



  • 80% Walk Off completion (successful visits & score captured)



Core Responsibilities



Strategy:



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