Customer Quality Support Engineer

Customer Quality Support Engineer – InfineonAs a Customer Quality Support Engineer, you will be the primary contact for quality‐related customer issues, balancing customer needs with Infineon's interests.
Using your semiconductor expertise, you'll resolve complaints, support product launches, and ensure customer satisfaction while enabling business growth through excellent service and collaboration.Manage customer relationships globally with regular alignment on targets and performance.Define strategies and measure customer satisfaction to achieve best‐in‐class ratings, balancing impact and profitability.Hold authority over all quality‐related elements in Infineon customer contracts.Act as the gating and coordination function for customer audits and visit requests.Manage customer portals (upload reports, Infineon quality certificates; review latest customer updates/notifications/requirements).
Own Complaint Management process execution (CI and CM role).
Serve as gating i...