Customer Relation Executive

Mount Elizabeth Hospital • singapore, singapore • Posted July 09, 2026

Position Overview

 The Role   The Customer Relations Executive performs customer service duties according to hospital's standards and supervises and coaches the customer service team. 
 Key accountabilities   To cover duties at both Front Office counters at Hospital main lobby and Medical Centre Provide directions and assistance to all internal and external customers by handling their requests and enquiries  
 Assist with patient's admission from Business Office to Ward and discharge from ward Handle specialist referral  
 To conduct ward visitation for inpatients and ensure patient's confidentiality at all times  
 To go the extra mile and delight patient whenever possible  
 To meet and greet VIP and provide necessary assistance  
 To handle feedbacks from all channels and provide appropriate follow up actions/ service recovery  
 To ensure all feedbacks and enquiries are attended to within 3 hours  
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