Customer Retention Associate

Job Overview

Join CureMD as a Customer Retention Associate and play a key role in strengthening long‑term client relationships by managing customer retention initiatives from initial risk identification through resolution. You will work closely with customers who are considering discontinuing CureMD services, understand their concerns, coordinate cross‑functional efforts, and recommend solutions that improve customer satisfaction and protect recurring revenue. If you are a strong communicator with excellent analytical and relationship‑building skills, this role offers an opportunity to make a meaningful impact on customer success and business growth.

Job Responsibilities

Ability to handle difficult customer conversations with professionalism, empathy, patience, and emotional resilience. Own reactive termination requests and proactive low‑health retention projects from intake through closure. Engage with customers to understand their concerns, identify roo...