Customer Service Advisor- 12 Month Fixed Term Contract

Yorkshire Building Society • Wakefield, England • Posted July 21, 2026

Position Overview

About the Role

As a Customer Service Advisor, you’ll:

  • Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
  • Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
  • Focus on doing what’s right for our members—without the pressure of sales targets.

    • Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Wakefield Branch.

    You will be joining a positive and friendly team who are engaged and passionate about the society's aspirations, and will support your onboarding journey with YBS helping you to settle into your new role and make the most of the opportunities to provide exceptional customer servic...