Customer Service Advisor

WEX Australia Pty Ltd • Australia, Victoria • Posted July 04, 2026

Position Overview

Job Focus

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we’re looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia.

As a key member of our Customer Service team, you’ll play an important role in supporting our account and cardholders — ensuring every interaction is handled with care, clarity, and confidence.

As a Customer Services Advisor, you’ll play a pivotal role in supporting and strengthening our customer relationships.

Job Responsibilities/tasks

  • Responding to customer inquiries via phone, email or mail—resolving queries with professionalism and care

  • Delivering first-contact resolution wherever possible, or escalating issues quickly when needed

  • Maintaining accurate and up-to-date customer records in our card management and CRM s...