Customer Service Advisor

Excel Recruitment • Dublin, County Dublin • Posted July 13, 2026

Position Overview

Customer Service Advisor

Excel Recruitment is looking for an experienced Customer Service Advisor for our client in North Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.

Key Responsibilities

  • Responding to customer inquiries through our online helpdesk platform

  • Handling customer questions in-store via phone and WhatsApp

  • Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance

  • Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand

  • Assisting the online team with content updates and website tasks during quieter times

  • Assisting the dispatch team with order packing...