Customer Service Advisor

Customer Service Advisor - 12 Month Fixed Term Contract with the potential to go permanent

I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role requires excellent customer service skills and a confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations ensuring optimal scheduling and maintaining high customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email ensuring responsive and high-quality service.
• Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy.
• Utilise our Central Electronic Booking system to manage and optimize engineers diaries and installation schedules.
• Accurately enter and manage data within our works scheduling and accou...