Customer Service Advisor

About the Role

As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be a part of a local team supporting high standards of customer service across housing properties. Whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.

Key Responsibilities:

· Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments

· Accurately diagnose repairs by using the branch operating system.

· Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.

· Record and respond to all communication in line with the standard operating procedures in...