Customer Service Advisor - SZC

FirstGroup Internal • ipswich, england • Posted June 29, 2026

Position Overview

We are seeking a motivated individual with strong customer service and interpersonal skills to join our dedicated customer service team. You will act as the primary point of contact for all travel and parking queries.

Through clear and efficient communication channels, you will ensure compliance with promoting sustainable travel options, encouraging car sharing, and maintaining positive relationships within the local community.

The role requires a proactive, professional, customer‑focused approach, engaging positively with local residents, businesses, and community stakeholders. If you want to build a long-term career with lots of opportunity to grow, then this role is for you.

Hours: 39hrs pw. 5 over 7 days between 04:00-19:00 on a 4-week shift rotation.

Salary: £27,000

Summary of benefits

  • Pension – 5% contributory pension matched by us.
  • Employee retail discount scheme
  • Free bus travel & sig...