Customer Service Agent - Calgary (YYC)

WestJet is recruiting part-time Customer Service Agents for Calgary (YYC), tasked with ensuring a safe and positive airport experience for all guests. As the first in-person point of contact, you will act as a vital WestJet brand ambassador. Your responsibilities include processing service fees, creating or modifying reservations, issuing tickets, assisting guests at self-serve kiosks, and supporting individuals with mobility challenges. You will also manage itinerary changes, support disrupted flight passengers, handle delayed or damaged baggage, and follow procedures to ensure safe and timely operations (SPOT). Delivering exceptional guest service, resolving challenging situations professionally, and maintaining a polished appearance per company policy are essential. Additional duties may be assigned as needed.

To qualify for this role, candidates must have a minimum of two years of experience in a customer-facing role, demonstrating strong customer service skills. A pr...