Customer Service Agent

The customer service will be responsible for planning & executing operational activities related to LNS Operations to deliver optimal operations performance in accordance with the agreed Customer SLAs & KPIs.
The incumbent will be responsible for executing all the LNS activities end-to-end, related with Trucking, Customs House Brokerage and other coordination subject to service scope. On a daily basis, this role will be required to ensure consistent, seamless end-to-end delivery of operations and provide resolution of customer queries and escalations.

Key responsibilities

Handles Customer service tasks on a daily basis.

Take full end-to-end responsibility on the account and execute all the activities related to the LNS service including Carrier Booking, Trucking, Customs House Brokerage (CHB).

Coordinate and manage with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner.

Maintain ...