Customer Service Agent

Who we are

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers: Over 120,000 customers across North America, including manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, and hardware retailers such as large renovation centers.

Our team: Over 3,200 people, nearly half dedicated to sales and marketing and over 50% are Richelieu shareholders.

Position Overview

We’re currently seeking a Customer Service Representative for our Victoria location. The role involves engaging with customers by phone, email, or in the showroom, providing assistance, and supporting warehouse order picking as needed.

Responsibilities

• Kindly greet and answer customer inquiries at the customer...