Customer Service Agent - Voice/Non-Voice
Caldwell Com - Cebu • compostela, cebu • Posted June 09, 2026
Position Overview
Customer Service Agent
Cebu City | Onsite
Caldwell Communications
Job Description
We are hiring Call Center Agents to assist customers with inquiries, bookings, account concerns, and general customer support. You will provide excellent customer service while ensuring smooth and accurate transactions and resolutions.
Key Responsibilities:
Handle customer inquiries and provide accurate information
Assist customers with bookings, account concerns, and requests
Resolve customer concerns and escalate complex issues when necessary
Process transactions efficiently and accurately
Meet performance goals related to quality and customer satisfaction
Maintain accurate records of customer interactions
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Full paid customer service training provided
What to Expect:
Fast-paced...
Cebu City | Onsite
Caldwell Communications
Job Description
We are hiring Call Center Agents to assist customers with inquiries, bookings, account concerns, and general customer support. You will provide excellent customer service while ensuring smooth and accurate transactions and resolutions.
Key Responsibilities:
Handle customer inquiries and provide accurate information
Assist customers with bookings, account concerns, and requests
Resolve customer concerns and escalate complex issues when necessary
Process transactions efficiently and accurately
Meet performance goals related to quality and customer satisfaction
Maintain accurate records of customer interactions
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Full paid customer service training provided
What to Expect:
Fast-paced...