Customer Service Agent, Warehouse

DSV • Atlanta, Georgia • Posted June 19, 2026

Position Overview

Time Type:

Full Time

Summary


As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships.

Duties and Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.

  • Provide accurate information regarding order status, inventory availability, and shipping schedules.

  • Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.

  • Collaborate with internal teams to address customer issues effectively.

  • Assist customers with placing orders, tracking shipments, and processing returns or exchanges.