Customer Service

Key Responsibilities and Main Activities:
- Manage the quotation and order fulfillment process in a timely manner, including order entry, order expediting, and coordination with Operations and Logistics to ensure on-time shipments.
- Support the Finance department with invoicing and overdue issues.
- Manage customer forecasting/demand and inventory levels; work with Supply Chain to meet customer demand.
- Address customer inquiries and complaints.
Investigate and collaborate with other departments to successfully resolve customer issues in a timely manner.
- Attend conference calls with internal or external partners regarding delivery issues or critical projects.
- Partner with the Sales team to provide outstanding service and exceed customer expectations.
- Perform any other duties assigned by the immediate supervisor related to the Customer Service area.
- Comply with company policies in the execution of activities (including environmental polic...