Customer Service Associate

CHUBB • Philippines, Philippines • Posted June 23, 2026

Position Overview

Customers are the centre of everything we do, and your role is to handle inbound (and sometimes outbound) customer enquiries via phone, live chat or email ensuring that active listening skills are displayed throughout the entire conversation with the customer.

You should be passionate about doing the right thing for customers, and want to work for an exciting and dynamic organization that can offer ongoing growth and development opportunities that enable your continual growth.

Key Responsibilities:

  • Handling inbound / outbound calls, live chats and emails ensuring adherence to performance measures set within your respective team.
  • Being able to multitask and handle concurrent enquiries is a key requirement for this role.
  • Listening and understanding clearly what the customer needs during their enquiry / interaction and handling in an efficient and emphatic way ensuring that enquiries are closed first time demonstrating both EQ &common sense.