CUSTOMER SERVICE CLERK

Napco • abu dhabi, abu dhabi • Posted July 02, 2026

Position Overview

Job Responsibilities & Tasks
  • Receive and process customer orders accurately in the system.
  • Handle customer inquiries regarding products, pricing, availability, and delivery status.
  • Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment.
  • Monitor order status and follow up to ensure on-time delivery.
  • Handle customer complaints and escalate issues when necessary.
  • Maintain and update customer records and order files.
  • Prepare daily order reports and support operational reporting.
  • Communicate stock availability and delivery updates to customers and sales teams.
  • Ensure proper documentation of all orders, returns, and credit notes.
  • Support in resolving billing or invoice-related issues with the Accounts Department.
  • Perform any other duties assigned by the Customer Service Supervisor/Manager.
Job Dynamics & Interfaces In...