Customer Service Coordinator (Comunidad de Madrid)

Grupo ANAYA is one of Spain’s leading educational publishing groups, with a strong commitment to innovation, quality, and the transformation of teaching and learning. Joining our team means becoming part of a company that works closely with educators, schools, and academic institutions to create real impact in classrooms and in the learning of Spanish worldwide.

We are seeking a Customer Service Coordinator (Madrid) to join Grupo Anaya’s Operations team. This key role involves ensuring excellent, efficient, and high-quality customer service experience, aligned with the company’s standards, while leading the operational coordination of the Customer Service team. This position reports directly to the Customer Service and Channel Manager.

Main responsibilities

• Service management and quality
  • Supervise the correct application of procedures and quality standards defined for the service.
  • Monitor key indicators such as incidents...