Customer Service Coordinator
SSC Recruitment Solutions Ltd • Gloucester, Gloucestershire • Posted June 24, 2026
Position Overview
The role of Customer service coordinator is position that requires strong customer service skills, patience, atd and to be able to organise/prioritise his/her daily tasks to ensure all daily and weekly objectives are met.
• The ability to build up a strong rapport with customers, and fellow colleagues.
• Ensure high quality customer service for the services we supply
• To be a team player and show initiative planning out day to day workload.
Key Responsibilities
• Provide high level service support to Customer service Engineers and external customers.
• Interface with cross functional work teams such as Engineering, Customer support//sales and marketing.
• Create and maintain service information within the CRM.
• Chasing Engineers to ensure the final documentation is available once a service visit is complete.
• Ensuring all in house repairs are scheduled in a timely manner
• Raising of service cases, coordinating th...
• The ability to build up a strong rapport with customers, and fellow colleagues.
• Ensure high quality customer service for the services we supply
• To be a team player and show initiative planning out day to day workload.
Key Responsibilities
• Provide high level service support to Customer service Engineers and external customers.
• Interface with cross functional work teams such as Engineering, Customer support//sales and marketing.
• Create and maintain service information within the CRM.
• Chasing Engineers to ensure the final documentation is available once a service visit is complete.
• Ensuring all in house repairs are scheduled in a timely manner
• Raising of service cases, coordinating th...