Customer Service Coordinator

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Career Opportunity

This role serves as a key point of contact for assigned customers with a primary focus on supporting customer satisfaction at our super plant in Sioux City, IA. The representative will maintain a strong relationship with key contacts at the customer location as well as with the sales representatives responsible for those accounts. Project management and data entry are essential day to day activities.

You will receive and process routine customer orders, inquiries, and/or complaints covering ite...