Customer Service Delivery Manager

QAD • Pune, Maharashtra • Posted May 30, 2026

Position Overview

Job Description

The Customer Service Delivery Manager (CSDM) is responsible for ensuring optimized and uninterrupted service delivery for QAD’s moderate, large, and enterprise cloud customers.


Acting as a trusted advisor, the CSDM builds strong client relationships, anticipates customer needs, and orchestrates seamless collaboration across Cloud PMO, Global Support, Cloud Operations, and Services.



This role plays a critical part in driving customer satisfaction, compliance, and successful project outcomes, while contributing to QAD’s continuous improvement culture.



Please Note: 

This position would require to supporting the EMEA customer time zone from Mumbai, India. (Between 11 AM - 11 PM)

Key Responsibilities: 

  • Customer Relationship Management

  • Serve as a strategic partner and trusted advisor for assigned QAD Cloud customers....