Customer Service Director

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Lead the customer service team to achieve departmental goals and maintain high customer satisfaction.
• Develop and implement strategies to improve customer service processes and enhance the customer experience.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Train and mentor staff to ensure a skilled and motivated customer service team.
• Foster strong relationships with internal and external stakeholders to ensure effective communication and resolution of customer issues.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a rela...