Customer Service Executive - Fixed Term 12 Month Contract

Description

Serve as the primary contact for a range of customer inquiries, ensuring timely, professional, and high-quality resolutions that enhance customer satisfaction and build strong relationships.

Provide operational and administrative support to internal teams, including Sales and Customer Service, while facilitating seamless customer onboarding, account management, and issue resolution.

Contribute to continuous improvement efforts by identifying opportunities to streamline processes, improve service quality, and support revenue growth initiatives.

Key Responsibilities May Include:

Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).

Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success...