Progression opportunitiesLeading company with great reputationAbout Our Client
This opportunity is with a well-established organisation within the business services sector. The company operates as a medium-sized enterprise, providing professional solutions to clients across various industries.
Job Description
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Resolve customer concerns, ensuring satisfaction and retention.Maintain accurate records of customer interactions and transactions using the company's systems.Collaborate with other departments to address customer needs effectively.Provide detailed product and service information to customers.Identify and escalate priority issues to the appropriate team members.Assist in the development of customer service policies and procedures.Contribute to a...