Customer Service Executive

Hiring: Customer Service Executive | Nuvo Aeon Diamond & Jewellery Pvt. Ltd. | Remote

Nuvo Aeon Diamond & Jewellery Pvt. Ltd. is seeking a Customer Service Executive to serve as the first point of contact for our customers across chat and email. This is a fully remote, night-shift position.

Role Overview

The Customer Service Executive will handle customer queries, guide customers through their purchase journey, and support conversions through consultative, pressure-free assistance — there are no hardcore sales targets in this role.

Key Responsibilities

• Handle customer queries via chat and email promptly, accurately, and professionally
• Resolve customer doubts related to products, orders, shipping, returns, and policies
• Guide purchase decisions through soft, consultative selling when customers reach out with queries
• Coordinate with internal teams to resolve order-rel...