Customer Service Executive

Page Personnel • Reading, England • Posted July 13, 2026

Position Overview

  • Competitive Salary
  • Company Benefits

    • About Our Client

    Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.

    Job Description

    Key responsibilities include:

  • Handling inbound customer enquiries via phone and email
  • Managing and resolving queries relating to telecoms services, billing, and accounts
  • Supporting customers through the onboarding and installation process
  • Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
  • Maintaining accurate records on CRM systems
  • Proactively following up with customers to ensure satisfaction and retention