Customer Service Executive

Overview

The role involves responding to customer inquiries promptly via phone, email, chat, or in person, providing accurate product and service information, assisting with orders and returns, resolving complaints, and troubleshooting issues. The candidate will develop strategies to improve customer service, lead projects, and foster collaboration within the team.

Responsibilities

• Respond to customer inquiries promptly via phone, email, chat, or in person.
• Provide accurate product and service information.
• Assist customers with orders and returns; resolve complaints; troubleshoot issues.
• Develop strategies to improve customer service and lead projects.
• Foster collaboration within the team.

Qualifications

• Bachelor’s degree required.
• Experience in customer service, especially in apparel.
• Strong communication skills.
• Strong project management skills.