Customer Service Executive

New Directions • Swansea, Wales • Posted July 13, 2026

Position Overview

Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care and the domiciliary care sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

  • Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
  • Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
  • Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
  • Highly commended for Skills Development – IOD Wales Awards 2024
  • Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation –...