Customer Service Manager

The Customer Service Manager is responsible for leading and supporting all customer service operations to ensure exceptional customer satisfaction and efficient order management. This role provides leadership to the customer service team, manages customer relationships, resolves escalated issues, coordinates with internal departments, and drives continuous improvement initiatives that support the company's operational and business objectives.

Please note: This is a hands‑on leadership role. The successful candidate must be able to perform all customer service functions in addition to coaching, mentoring, and auditing team performance effectively. The Customer Service Manager is also expected to provide operational coverage during employee absences to ensure continuity of service.

Key Responsibilities

Leadership & Team Management

• Lead, supervise, train, mentor, and develop customer service representatives to ensure high levels of perfor...