Customer Service Manager: Lead, Improve & Elevate CX

Signode in Masku, Finland is seeking a Customer Service Manager to lead and manage the Customer Service team. You will ensure service, volume, and quality levels are met while handling escalated concerns effectively.

The ideal candidate has at least 5 years of customer service experience, including a supervisory role, along with knowledge in CRM systems like Microsoft Dynamics 365.

A collaborative approach with internal departments is essential for ongoing improvements and compliance.