Customer Service Officer (Alternative Night & Morning shift)

Customer Service Officer (Alternative Night & Morning Shift)

Based in Bayan Lepas, Penang.

Key Responsibilities

• Data Management: Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
• Milestone Tracking: Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
• Customer & Internal Support: Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
• Record Validation: Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.
• Quality Control: Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.
• Proactive Communication: Communicate proactively with country operations and internal teams, providing updates and resolving inquiries profes...