Customer Service Officer

Public Sector People are partnering with a local government organisation to recruit for an Customer Service Officer.
  
Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $48 p/h + Super
  
Responsibilities: 

• • Provide high-quality front-line customer service to residents via phone, email, and in person, responding to enquiries about council services, policies, and procedures.
  • Process customer requests, complaints, and service applications accurately using council systems, ensuring timely follow-up and resolution.
  • Maintain up-to-date knowledge of council services, programs, and regulations to give accurate and consistent information to the community.
  • Liaise with internal departments to escalate and track service requests, ensuring issues are resolved efficiently.
  • Handle difficult or complex customer interactions professionally, using conflict resolution and problem-solving skills.
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