Customer Service Officer (Malaga)

About Us

We transform waste into resources and renewable energy. As a high‑growth, ASX‑listed organisation with over 10,000 employees, we aim to be recognised as the most innovative and sustainable waste management company.

What You’ll Be Doing

• Managing and growing customer relationships through proven strategies that drive retention, satisfaction and sales growth
• Handling customer service requests through Salesforce CRM
• Achieving first‑call resolution to maximise efficiency and keep customers smiling
• Processing pricing queries and escalating for compliance and approval
• Investigating, logging and resolving customer complaints to ensure positive outcomes
• Monitoring and recording inbound and outbound call and email activity

About You

• Previous experience in a customer service or sales role
• Proven ability to manage complaints and resolve customer issues effectively