Customer Service Officer

Job Description

Reporting to the Major Accounts Service Manager, the position includes the following responsibilities: 

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
• Track Key Account Metrics 
• Assist with challenging client requests or issue escalations as needed 
• Prepare reports on account status
• Maintain and update information/data in SAP as required 
• Ensure data integrity of all data entered into SAP

Company Description

SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-e...