Customer Service Officer - Roadshow 2026

AFFIN Group • kuala lumpur, kuala lumpur • Posted June 23, 2026

Position Overview

Job Purpose Support daily branch operations, ensure compliance with policies and regulations, deliver quality customer service, and contribute to branch sales through referrals and cross‑selling. 
Key Responsibilities Financial Support referrals and cross‑selling for deposits, investments, bancassurance/banca takaful, and wealth products. 
Prevent operational fraud and losses. 
Monitor and control branch operating expenses. 
Achieve assigned transactional and lead‑generation fee income targets. 
Operations & Compliance Handle account opening, customer enquiries, and customer information updates in line with procedures. 
Comply with all regulatory requirements (FSA/IFSA, PDPA, FEA, FATCA, AMLA, CDD/ECDD). 
Act as main custodian for the vault, ATM, and cash machines, including daily balancing and reconciliation. 
Monitor ATM operations, cash levels, discre...
        