Customer Service Officer

Customer Service Officer (Air Cargo)

Join DP Aviation Partners Pte Ltd

DP Aviation Partners is a specialist Cargo General Sales Agent (GSA) representing international airlines across Singapore and the region. We provide professional cargo sales, customer service, and operational support to airlines and freight forwarding partners. As we continue to grow, we are looking for a Customer Service Officer who is passionate about customer service and the air cargo industry.

Key Responsibilities

• Receive and process customer booking requests accurately and efficiently.
• Respond to customer enquiries promptly and professionally.
• Monitor shipment status and provide timely updates to customers.
• Maintain accurate customer and shipment records.
• Liaise closely with airline partners, operations teams, and sales personnel.
• Ensure smooth coordination of cargo movements and booking activi...