Customer Service Representative at Intact
Intact Financial Corporation • ottawa, on • Posted July 16, 2026
Position Overview
Provide exceptional service as a Customer Service Representative in Intact's Claims Department. Engage actively with clients while handling inquiries and claims efficiently in a call center setting.
Intact is seeking a Customer Service Representative to support both internal and external clients in its Claims Department. This role demands problem-solving skills, effective communication, and the ability to document claims accurately. You will face challenges with empathy, fostering strong client relationships while maintaining call center metrics in a high-volume environment.
Key Responsibilities:
• Serve as a subject-matter expert on products and policies
• Handle inbound inquiry and new claims calls proficiently
• Document conversations and actions taken clearly and accurately
• Conduct difficult conversations with empathy regarding policies
• Manage a high volume of inbound calls efficiently
Requirements:
• Customer service and sales experience preferred
Intact is seeking a Customer Service Representative to support both internal and external clients in its Claims Department. This role demands problem-solving skills, effective communication, and the ability to document claims accurately. You will face challenges with empathy, fostering strong client relationships while maintaining call center metrics in a high-volume environment.
Key Responsibilities:
• Serve as a subject-matter expert on products and policies
• Handle inbound inquiry and new claims calls proficiently
• Document conversations and actions taken clearly and accurately
• Conduct difficult conversations with empathy regarding policies
• Manage a high volume of inbound calls efficiently
Requirements:
• Customer service and sales experience preferred