Customer Service Representative

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Job Overview

As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.

Your day-to-day will involve

· Answering a high volume of incoming phone calls

· Determine member needs and provide appropriate solutions

· Use multiple computer programs simultaneously on multiple screens while on the phone

· Use problem solving and critical thinking skills to resolve concerns

Schedule

• Full-time, 40 hours per week
• Flexible availability required, including even...